Friday, 7 September 2012

Improving the Online Customer Shopping Experience

Did you know?

1) More than 60 percent of online shoppers said they looked at a retailer’s return policy before making a purchase

2) 2 in 5 customers reported abandoning their shopping carts because of delivery estimates
3) Nearly half of online shoppers were not willing to wait more than 5 days for packages to be delivered
comScore and UPS explore consumer online shopping behaviors and preferences pertaining to their online shopping experience. Drawing from the recently-released study, this presenation provides retailers with the insights needed to improve the impact of the online shopping factors that lead to customer loyalty and growth.

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